Terms of sale
TERMS AND CONDITIONS OF SALE :
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By placing an order through Sisunki, you agree to the terms below. These terms are provided to ensure that both parties understand and agree to this arrangement for mutual protection and to establish expectations regarding our service.
1. General Information
Subject to stock availability, we strive to maintain an accurate inventory; however, from time to time, there may be a discrepancy in stock, and we may not be able to fulfill all items at the time of your purchase. In this case, we will contact you to ask whether you prefer to wait for the out-of-stock item to be restocked or if you would prefer a store credit.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and, most importantly, the destination of the items in your order. Shipping fees will be charged at the time of purchase. This amount will be the final shipping cost for your order.
3. Returns
Return policies are available on the Return and Refund Policy page, which you can access via the link at the bottom of the page.
4. Delivery Terms
Generally, orders shipped internationally may be in transit for 4 days. However, in exceptional cases, this timeframe may be longer (up to about 20 days). This varies significantly depending on the selected delivery method and the carrier associated with the items in your order.
Shipping Timeframe
Orders are generally processed within 2 business days of payment. We allow a 24-hour window so that the delivery address can be modified.
Our teams contact the warehouses from Monday to Friday during normal business hours, except on national holidays, when shipping is not processed by the warehouses.
When you place an order with Sisunki, the maximum shipping time is 5 business days. Orders are often shipped within 5 business days. However, delivery may take up to 2 to 4 weeks during this period of disruption.
It is important to note the difference between shipping and delivery. Delivery refers to the process of transporting items and ensuring they reach a destination address. Shipping, on the other hand, refers to the act of dispatching the items in an order.
For this reason, exceptionally, delivery times may take up to 5 weeks (2 business days for order processing, 5 business days for shipping, and 4 weeks for delivery).
These are exceptional total lead times, but Sisunki wants to inform you of this to avoid any inconvenience. That said, once this delivery timeframe—5 weeks—has passed, we want to ensure your satisfaction.
To that end, we will offer solutions such as reshipping your order at our expense or issuing a gift card with a value greater than the amount of your original order. This rarely happens, but Sisunki is beginning to be a victim of its own success, and we prefer to anticipate these kinds of situations and let you know what our customer service policy is in this regard.
Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or send us an email at service.commercial@bbcg.com.
To ensure your email is processed as quickly as possible, we recommend including the following information in your email:
- Your order number
- The email address used when placing your order
- Last name
- First name
- Details of your order (even approximate)
- Date of your order
If you send us an email to service.commercial@bbcg.com, we also recommend using the subject line “Delivery Timeframe - Your Order Number”.
Example: “Delivery Time - 125698”
Sisunki’s customer service team will respond to you via email within 24 business hours to address your situation.
4.4 Change of Shipping Address
For requests to change the shipping address, we can modify the address at any time before the order is shipped.
4.5 Shipping to P.O. Boxes
Sisunki will only ship to P.O. box addresses using postal services. We are currently unable to offer courier services to these locations.
4.6 Shipping to Military Addresses
We are able to deliver to military addresses via the USPS. However, we are unable to offer this service through courier services.
4.7 Out-of-Stock Items
If an item is out of stock, we will contact you to ask whether you would prefer to wait until the out-of-stock item is restocked or receive a store credit. This store credit will be for an amount greater than your original order total.
4.8 Delivery Delays
If the delivery time has exceeded the estimated timeframe, please contact us at service.commercial@bbcg.com  so that we can address your inquiry.
5. Tracking Notifications
Upon shipment, you will receive a tracking link that allows you to track the progress of your shipment based on the latest updates provided by the shipping carrier.
6. Packages Damaged in Transit
If you notice that a package has been damaged during transit, please, if possible, refuse the delivery and contact our customer service. If the package was delivered in your absence, please contact Sisunki’s customer service team at service.commercial@bbcg.com.
7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as listed on Sisunki when you placed your order.
7.2 Import Duties and Taxes
Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and Sisunki encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to Sisunki at the customer’s expense, and the customer will receive a refund for the value of the goods paid, minus the cost of return shipping. The cost of the initial shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order from Sisunki, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.
9. Insurance
Packages are insured against damage and loss up to the value declared by the carrier. A loss is recorded only if the postal service confirms the loss. A delivery confirmed by the postal service will be considered valid.
In fact, Sisunki has experienced too many cases of dishonest customers claiming that their orders were not delivered for us to rely solely on the customer’s word.
However, Sisunki will do its utmost to satisfy you by resending the items in your order at our expense or by offering you a gift certificate whose value will exceed the amount of your initial order.
9.1 Process for packages damaged during shipping
We will issue a refund or replacement in accordance with the Return and Refund Policy, which you can find at the link at the bottom of the page.
9.2 Process for packages lost in transit
In the event that the postal service confirms a loss in transit, Sisunki will do its utmost to satisfy you by resending the items in your order at its expense or offering you a gift certificate with a value greater than the amount of your original order.
10. Customer Service
For any inquiries regarding customer service, please send an email to service.commercial@bbcg.com