Refund policy
REFUND & RETURN POLICY :
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Our return policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make a return, you must provide us with a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to an error on our part.
* Any item returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also notify you of our decision regarding the approval or denial of your refund request.
If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a few business days.
Delayed or Missing Refunds (if applicable)
If you haven’t received your refund yet, please first check your bank account again.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then, contact your bank. There is often a processing delay before a refund is posted.
If, after completing all these steps, you still haven’t received your refund, please contact us at service.commercial@bbcg.com.
Sale Items (if applicable)
Only full-price items are eligible for refunds. Unfortunately, sale items are non-refundable.
Exchanges (if applicable)
We will replace an item only if it is defective or damaged. If, in this case, you wish to exchange it for the same item, please email us at service.commercial@bbcg.com.
Shipping
To return a product, you must mail it to: Prud'hon Tristan, 58 Boulevard de la préfecture, Montbrison, 42600, France.
You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchase shipping insurance. We cannot guarantee that we will receive the item you return to us.